1. Do I need an appointment?

       Walk-ins are welcome, however, it is best to call or text ahead so we can advise you of the process and possible wait time.

 

2. What do I do right after a car accident? 

       Never drive a car that could be unsafe! After contacting the police, give us a call and we can assess the damage to your vehicle. We can help         determine if it is safe to drive until repairs can be scheduled. We can also assist in rental needs if it is unsafe to drive. In addition, we'll               help guide you through the insurance claim process.

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3. How do I get an estimate?

       If you are planning to go through your car insurance, you may leave your vehicle at our shop and request that the insurance company inspect         the vehicle here. They will send out an adjuster and usually give us the estimate directly. If you are not using car insurance to pay for the             repair, you can stop by our shop with the damaged vehicle and we'll inspect the damage our self and write up a free estimate.

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4. What if my insurance company wants me to go to another shop?

        You have the right to go to the shop of your choice, your insurance company can not require you to go to any particular shop.

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5. How long does it take to repair my car?

         The length of time is dependent on the extent of the damage, availability of parts, and your insurance company’s timeliness. When                       preparing your estimate we will provide you with an estimated time of completion, and if additional damage is found after tear-down, we               will contact you to advise of any changes.

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6. Will I have to deal with the insurance company if any additional damage is found?

        No, We are happy to negotiate the claim directly with the insurance company.

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7. What if my car is a total loss?

         If the damage to your car is greater than your car's worth then it is considered to be a "total loss", and typically should not be repaired. If           the loss is being paid for by an insurance company then the insurer is normally required to pay you an amount equal to the car’s value                 based on the condition it was in prior to the accident. Once a settlement is reached, the insurance company takes possession of the car.

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8.Do you offer warranty on your work?

        Yes! We offer lifetime warranty on our repair work. We only use high grade materials that we are comfortable standing behind.

 

9.What forms of payment do you accept?

        We accept all major forms of payment, cash, check, credit and debit, in addition to major cash apps like Zelle, Venmo, & Cash App.

 

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